Western Union is a global leader in money transfer services. Fast and reliable Western Union service is available in more than 200 countries and territories and at more than 500 000 locations worldwide.

Anyone who needs to send or receive money urgently, migrant workers who are supporting their wider families or friends living in foreign countries, travelers, tourists, business people who need to make fast international remittances, or just people who wants to show their love and care through seasonal gifting and thoughtful gifts of money.

Sending or receiving money does not require bank accounts, credit or debit cards.

The maximum send amount at EXC offices is 4.000 EUR per transaction /per location /per day. Maximum payout amount is not limited because it depends on the sending limit in the state from which the money was originally sent.

The sent amount is available for pickup in minutes, no matter where are you situated at the moment, depending on operation hours of payout locations and time-zone differencies.

No. Transaction fee is paid by the Sender.

You can send or receive money in Croatia exclusively in local currency – Euro – EUR.

The Sender needs to complete short TSMF (To Send Money Form) and pay to Operator the principal amount plus applicable charges and provide a valid form of identification. Operator will immediately complete the transaction.

• A government-issued photo identification document (ID) must be presented,
• MTCN – Money Transfer Control Number,
• Sender´s first and last name,
• expected amount (+/- 10%),
• sending country

MTCN (Money Transfer Control Number) is 10-digit code which is given to Sender by operator at Agent location. It is the unique reference number assigned to your money transfer. This control number has to be provided to the Receiver in order that Receiver can pickup the money at an agent location.

Transaction Fee/Charge depends on sending amount and destination country. Price listing: https://exc.hr/en/western-union

You can send/receive money only in cash in Croatia.

The nearest EXC location you can find on our location map, with operation hours of every location where you can send or receive money by Western Union money transfer service: https://exc.hr/en/map

Our Customer Service Center is available for all our customers during operation hours every dan (Monday-Sunday, 09:00 a.m. – 21:00 p.m.). Customers can realize their transaction requests and get all needed informations contacting our free CSC phone number at: 0800 200 902.

Apart from sending and receiving Western Union money transfers, EXC also offers Western Union Quick Pay service which allows consumers to settler bills with select companies.

Yes, you can update the receiver´s first and last name on a regular transaction as long as the money hasn´t yet been picked up. Call our Customer Service Center for help, you need to visit one of our locations and fill out necessary Change of Data Request and provide valid identification in order that we can complete your request.

Yes, if the charges for both countries are the same. Please contact our CSC for more information.

Yes, you can cancel the transaction as long as the Receiver didn´t pick up the money. Please contact our CSC for more information and explanation of procedure for cancelling transactions.

Yes, it´s possible to get refund of transaction (principal amount or principal amount with fees) depending on the circumstances specific to the transaction, as long as the Receiver didn´t pick up the money. Please contact our CSC for more information and explanation of procedure for refunding transactions.

The service of sending cash of a physical person to a physical person account opened in a bank in one of the countries that support this service. The list of countries where money can be sent by payment to the account can be found on the Western Union WEB page https://www.westernunion.com/content/wucom/base/us/en/direct-to-bank-details.html.

• Name and surname of the receiver,
• The name of the bank where the receivers account is held
• BIC => Bank Identifier Code or SWIFT address,
• IBAN => International Bank Account Number,
• Additional data depending on the receiver’s state regulations.

The D2B payment fee is paid by the sender, and it is 6,64 € for all sending orders regardless of the amount.

Forwarding money to most countries usually takes one business day. Funds may arrive with delays or services may be unavailable depending on certain terms of the transaction.